Some references for “The 11th Domain”
I’m going to respond to this as broadly as possible.
This is not a subject like “access control” that is hard and bound.
First, there’s Human Communication.
Probably the best source for this is to take the Dale Carnegie course on
Public Speaking. No, really. I’m quite serious.
There are a number of books that are reading material for the course;
you can find them on Amazon:
How to Win Friends & Influence People
and on Google
There is also the little “Golden Book” of short adages.
The “How to win friends and influence people” has sections:
- THREE FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
- THE SIX WAYS TO MAKE PEOPLE LIKE YOU
- THE TWELVE WAYS TO WIN PEOPLE TO YOUR WAY OF THINKING
- THE NINE WAYS TO CHANGE PEOPLE WITHOUT AROUSING RESENTMENT
Now isn’t that just what I’ve been talking about!
While those are the books, I very strongly recommend taking the course for a number of reasons. The books are ‘bare bones’. Many people find them annoying as the come across as a mix of anecdotes, pollyanna and cute phrases. The course is about the difference between the noun and the verb, as I so often put it. It puts you on the spot and makes you translate the theory of the book into the reality of action.
Its a world of difference.
The books are cheap, the experience is priceless.
OK, so I’m biased: I use to be a teaching assistant for DCC.
I’ll get to Social Psychology later, but heck, why not look up the syllabus and reading lists for a college course on that or Anthropology.